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Service Desk Analyst with Italian and English

As a Service Desk Analyst at NNIT Service Support Center in Prague you will handle incoming calls from employees working at larger companies. You will handle incidents and service requests ranging from end user logon problems to functional support to business units.

Your ambition will be to get the problem solved within the first contact. The support is provided in various languages for our customers’ global organizations, so you speak minimum one of these languages: Italian & English.

As part of the NNIT Service Support Center your IT support and analytical skills will be highly valued since we tend to be confronted with complex customer problems. Co-workers will regard you as a person who is outgoing and working well in a team and you will share your professional knowledge and experience with them naturally. You strive to provide the best service and have a strong wish to improve and develop your personal and professional skills.

Qualifications and experiences

As an IT Support you have or willing to have a good understanding of Windows environment, Outlook/MS Office, Citrix, Remedy (or different ticket management tool), network connections and devices, remote control, troubleshooting, software and hardware installation. It is an advantage if you either have previous experience in 1st level IT support or an education in IT.

Being focused on quality and results you are constantly pursuing and achieving personal and work related goals. You have excellent customer service skills and ability to deal with customers in a professional manner. Besides good time management and prioritization skills you multitask effectively, have a high energy level and a drive for support.

A major part of your responsibility will be to communicate support related solutions to different audiences from technical subject matter experts to executives. Speaking and writing skills in English (minimum B2 level) are essential together with knowledge of Italian.

Employee benefits

We offer an attractive salary package according to your experience and seniority. Your dedication and results are additionally rewarded with personal performance bonuses.
We also offer:
The opportunity to work in a multicultural company
Friendly and dynamic work environment
Educational courses & training
Opportunities to learn and grow within a company or in other areas like soft skills, leadership, etc.
5 weeks of vacation
Sick days
Notebook
Cell phone
Meal vouchers
MultiSport card enabling free entry to over 250 sport facilities in Prague
Cafeteria
Flexible start/end of working hours
Occasional work from home
Foreign business trips
Language courses of Czech for foreigners
Fresh fruit and tea/coffee in the office
Corporate Events (Friday breakfasts, Friday bars, Kick-off party, Summer party)

Make your mark on a fast growing IT company

Make your mark on a fast growing IT company

NNIT is a fast growing IT outsourcing company with ambitious goals and 3 000 employees globally and around 300 employees in Czech Republic.

We supply IT services to the life science industry, large enterprises and the public sector - customers that demand high levels of quality and security. We take responsibility for our clients’ IT as if it was our own living our values every day. At NNIT, you can make your mark on some of the most challenging projects in the IT industry, on our journey forward as a company, and on your own career.

Information about the vacancy

Job location

Bucharova 2641/14, 158 00  Praha-Stodůlky, Czech Republic

Employment type

Full-time work

Duration of employment

Permanent

Benefits

Notebook, meal tickets / catering allowance, holidays 5 weeks, educational courses, training, cafeteria, sick day, corporate Events, foreign business trips

Required education

Education is not important

Required languages

English (advanced), italian (advanced)

Posted by

NNIT A/S

 

Contact

NNIT A/S
Anna Toporkova

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