Service Desk Analyst with Danish
Are you fascinated by the world of IT? Are you fast learner with can-do attitude and you like solving issues? If yes, why not to be part of NNIT with opportunity to make your mark!
As a Service Desk Analyst at NNIT Service Support Center in Prague you will handle incoming calls or emails from employees working at larger companies. You will resolve software or hardware issues and service requests ranging from end user logon problems to functional support to business units.
Your ambition will be to get the problem solved within the first contact. The support is provided in various languages for our customers’ global organizations, so you speak minimum these languages: Danish & English.
As part of the NNIT Service Support Center your analytical skills will be highly valued since we tend to be confronted with complex customer problems. Co-workers will regard you as a person who is outgoing and working well in a team and further down the line you will share your professional knowledge and experience with them naturally. You strive to provide the best service and have a strong wish to improve and develop your personal and professional skills.
Qualifications and experiences
As a member of an IT support team you have or are willing to have a good understanding of the IT environment and troubleshooting. We do not expect you to have any previous experience in supporting IT, as we will train you on the job.
Being focused on quality and results you are constantly pursuing and achieving personal and work-related goals. You have excellent customer service skills and ability to deal with customers in a professional manner. Besides good time management and prioritization skills you multitask effectively, have a high energy level and a drive for support.
You will improve your communication and analytical skills, which will be needed since you will be sometimes solving quite complex problems with different types of customers. Speaking and writing skills in English and Danish are essential at a minimum of B2 level.
• 5 weeks of vacations/year
• 5 sick days/year
• Flexible working hours
• Possibility to work from home
• Cafeteria flexible spending account (12,000 CZK/year)
• Meal vouchers in the amount of 100 CZK per workday (NNIT covers 55 CZK)
• Fully covered MultiSport card enabling free entry to sport facilities in Czech Republic
• Free breakfasts on Fridays and monthly Friday Bars (free beer and snacks)
• Free fruits and vegetables from Monday to Thursday
• Wide selection of tea and coffee for free
• Yoga classes in the office
• Height-adjustable tables, relax zones with Xbox, PlayStation and table tennis
• Czech and Danish language lessons
• Annual flu vaccination for free
Make your mark
Join an international team of talented colleagues who care for our customers’ IT as if it were our own. We simply aim higher and try harder – in our deliveries, our processes and our customer relations.
You’ll be part of a culture with room for independent thinking and individual responsibility, grounded in the Nordic principles of openness, trust, honesty and respect.
NNIT offers some of the most challenging digitization projects in the IT industry. You’ll help deliver high-impact, high-quality solutions and services that transform the way our customers, private and public, do business. Along the way, you’ll be deeply encouraged to influence your own career development.
Information about the vacancy
Bucharova 2641/14, 158 00 Praha-Stodůlky, Czech Republic
Type of employment
Duration of employment
Cell phone, notebook, meal tickets / catering allowance, holidays 5 weeks, educational courses, training, cafeteria, refreshments on workplace, sick days, occasional work from home, corporate events, foreign business trips
Secondary education or professional training with a school-leaving exam
English (advanced), Danish (advanced)
NNIT Czech Republic s.r.o.
ContactNNIT Czech Republic s.r.o.
158 00 Praha-Nové Butovice
NNIT Czech Republic s.r.o
Explora Jupiter building
Bucharova 2641/14, 2nd floor
158 00 Prague 5
What we do
We are one of Denmark’s leading consultancies in IT development, implementation and operations.
With deep roots in the pharmaceutical industry, we supply services that meet the highest requirements for quality, security and standardization.
Today, NNIT has approximately 3,300 employees and offices in Denmark, China, the Czech Republic, Philippines, Switzerland, Germany and US.